At Air Adornments, we aim to ensure your complete satisfaction with our stylish AirPod cases. Our Return Policy is designed to provide you with a transparent and hassle-free experience.
1. Returns and Exchanges: If you are not entirely satisfied with your purchase, we gladly accept returns and exchanges within 7 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
2. How to Initiate a Return or Exchange: To initiate a return or exchange, please contact our customer support team at Sales@Airadornments.com. Provide your order number and details of the item you wish to return or exchange. Our team will guide you through the process.
3. Eligibility: To be eligible for a return or exchange, the item must be in new and unused condition, with all original tags and packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for return or exchange.
4. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 2-3 business days.
5. Exchanges: If you need to exchange an item for the same or a different design, please contact our customer support team. We will guide you through the process and ensure a smooth exchange experience.
6. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. Original shipping costs are non-refundable.
7. Non-Returnable Items: Certain items are non-returnable, including items purchased during clearance sales or promotional events. Customized or personalized items are also non-returnable unless defective.
8. Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team immediately. We will work with you to resolve the issue promptly.
9. Contact Us: If you have any questions or concerns about our Return Policy, please contact us at Sales@Airadornments.com.
Thank you for choosing Air Adornments. We appreciate your business and are dedicated to providing you with a positive shopping experience.
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